What is a customer satisfaction survey?
Customer satisfaction surveys are the tool to understand if you really meet user expectations. That’s why, in this post […]
Digital Marketing
Digital Marketing
What is customer support? 4 types of technical assistance
Customer support plays a vital role in ensuring the best experiences. According to PwC , 73% of customers in a
Digital Marketing
Staff planning template: 7 examples + tips
In the National Football League (NFL), teams don’t win the Super Bowl by chance. Sure, there are star players and
Digital Marketing
What is Live Chat Support? Features and Benefits
According to Deloitte , 71% of consumer-focused business leaders say personalization has a significant or very significant impact on their
Digital Marketing
What is employee experience and how to measure it?
The concept of employee experience refers to the set of interactions, perceptions and emotions that an employee experiences throughout their
Digital Marketing
5 tips to achieve customer loyalty
According to Zendesk’s CX Trends Report ,of consumers who frequently interact with support say that a bad interaction with a
Digital Marketing
Zendesk + Ultimate: Setting a new standard for service with AI agents
For human agents, this means spending more time building relationships, solving complex challenges, and applying first-contact customer experience to become
Digital Marketing
Multichannel vs. Omnichannel: Which is better for your business?
The goal of the multi-channel approach is for each customer to choose the communication or sales channel that best suits
Digital Marketing
Customer satisfaction indicators: how to make the most of them?
Among the benefits of measuring customer satisfaction is detecting areas for improvement and making strategic decisions to improve compliance and
Digital Marketing
Success in Focus: Celebrating the 2023 Zendesk Partner Award Winners
In addition to the content we shared on SKO, we also recognized the efforts of our top partners and the
Digital Marketing
How to program a chatbot for WhatsApp [Practical guide]
To communicate with your customers in a fluid manner, the chatbot needs a conversation logic, that is, how the chatbot
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Hur optimizer man lead management i 4 steg?
För att hantera leads på rätt sätt är det avgörande att implementera en lämplig segmenterings- och prioriteringsstrategi. Det här Hur
