What is employee experience and how to measure it?
The concept of employee experience refers to the set of interactions, perceptions and emotions that an employee experiences throughout their […]
Digital Marketing
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5 tips to achieve customer loyalty
According to Zendesk’s CX Trends Report ,of consumers who frequently interact with support say that a bad interaction with a
Digital Marketing
Zendesk + Ultimate: Setting a new standard for service with AI agents
For human agents, this means spending more time building relationships, solving complex challenges, and applying first-contact customer experience to become
Digital Marketing
Multichannel vs. Omnichannel: Which is better for your business?
The goal of the multi-channel approach is for each customer to choose the communication or sales channel that best suits
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Customer satisfaction indicators: how to make the most of them?
Among the benefits of measuring customer satisfaction is detecting areas for improvement and making strategic decisions to improve compliance and
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Success in Focus: Celebrating the 2023 Zendesk Partner Award Winners
In addition to the content we shared on SKO, we also recognized the efforts of our top partners and the
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How to program a chatbot for WhatsApp [Practical guide]
To communicate with your customers in a fluid manner, the chatbot needs a conversation logic, that is, how the chatbot
Digital Marketing
The best marketing gurus in LatAm
The famous term “guru” is often assigned to those people who become guides or teachers on specific topics. It is
Digital Marketing
5 ways to sell more on your e-commerce this 2023
In this post we want to share with you the best tips to increase your sales in your e-commerce. Let’s
Digital Marketing
Facebook Leads: What is it and what is it for?
Anyone who aspires to have an online presence and join the digital life will fall into the hands
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AI-driven systems are increasingly
The Role of AI and Machine Learning in Optimizing Phone Number Sign-UpAs artificial intelligence (AI) and machine learning (ML) continue
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And personalized engagement
6. Integrate with CRM Systems for Personalized Engagement Once users sign up, integrating their data with a Customer Relationship Management
