For human agents, this means spending more time building relationships, solving complex challenges, and applying first-contact customer experience to become strategic partners for the company standard for service .
“With Ultimate, we will help our customers set a new standard. With AI agents that give customers the support they ne quickly and effortlessly. This means human agents can focus on what they do best: building relationships, solving complex challenges, and applying innovation and creativity to move businesses forward.”
Our mission has always been to help businesses
use AI to deliver delightful support experiences. We’ve seen 99 percent of CX organizations that adopt AI permanently shift to a hybrid human-AI agent approach,” said Reetu Kainulainen, CEO and co-founder of Ultimate. “As part of Zendesk, we special lead now have the scale to drive this transformation for every business.”
Ultimate’s AI agents automate up to 80 percent of support requests. They leverage any source of knowlge and offer complete customization to solve even the most sophisticat use cases. Their automation platform how to Increase your company’s lead generation integrates with any backend system and provides robust analytics and reporting. By joining forces with Ultimate.
Traditional chatbots are great at meeting
AI agents can be smarter, more reliable, and deliver accurate support,” said Daniel Newman, CEO of The Futurum Group. “With Ultimate, Zendesk is well position to deliver standard for service. AI agents that can tackle sophisticat and complex service america email list use cases. Helping to solve customer issues with personalization, spe, and dynamic responsiveness.”
This acquisition builds on the launch of Zendesk AI , the fastest-adopt product in the company’s history. With Zendesk AI, Ultimate.
