A strong brand image has two major benefits: It enhances customer loyalty because, according to Edelman, % of consumers are loyal to brands they like and trust. It makes it easier to attract new customers. In fact, according to Accenture research, % of consumers are more likely to purchase products from companies with a strong brand image.
It allows you to better manage
customer expectations and build customer loyalty. If Latvia Mobile Number List customers’ expectations are met, they have no reason to switch to a competitor. According to Deloitte, companies that deliver a superior customer experience experience customer loyalty that is three times higher than that of their competitors. Conversely, if customer experience differs from one channel to another, it can create confusion and lead to a loss of trust.
It provides customers with a better
overall, more satisfying experience. with brands on Mexico Phone Number List the channel of their choice and benefit from a homogeneous experience. This is noteworthy as they are 3x more likely to update their purchase intention, 3x more likely to recommend the company to others, and 3x more likely to forgive the company for a mistake, according to Temkin Group data.
