Often, agents don’t have time for lengthy authentication and multiple social engineering calls to penetrate a company’s security. Every call to and from the contact center contains metadata that includes information about w
here, when and where
the call originated. While metadata for Ukraine Mobile Number Listcalls received at a specific location may not provide much useful information locally, collecting and correlating metadata for all incoming or outgoing calls can provide more information for accurate security measures.
Call metadata can be used
to: Automatically and instantly screen for Saudi Arabia Phone Number List scam/spam calls. Calculate call risk based on external data or call network modeling. Route calls to specific agents to optimize operations. Provide auto
